Key facts
- Location
- Orlando, FL, United States
- Workplace
- Not stated
- Pay
- Not stated
- Contract
- Not stated
- Detected
- 8 Nov 2026
- Posted
- 1 Oct 2026
About the role
The Performance Manager’s primary focus is coaching, development and performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required. Responsible for the overall coordination and management of a segment of the company's bank activities or one or more
The full description is on First Horizon’s careers site (opens in a new tab).