Leads management of prioritized cases (warranty, IQS, etc.) per the Single Agenda for Quality (SAQ) in partnership with Vehicle Function Groups (VFGs) and Functional Quality Managers, driving delivery of the throughput standard established for the performance cycle. Collaborates with functions to achieve prioritization targets for Time to Detect, Time to Contain, and Time to Resolve, identifying enablers to mitigate or driving escalation into appropriate forums when target breaches are imminent
