Key facts
- Location
- Knoxville, TN, United States
- Workplace
- Not stated
- Pay
- Not stated
- Contract
- Not stated
- Detected
- 8 Nov 2026
- Posted
- 2 Sept 2026
About the role
The Customer Experience Analyst / Workforce Management Specialist position is an individual contributor role that works as part of a team generating forecasts and schedules and performing analytics on results. This individual will be responsible for overseeing scheduling, reporting and auditing functions. They will be responsible for reviewing trends relative to scheduling and schedule staff accordingly to ensure service level standards are met, optimal cost effectiveness, operational efficiency
The full description is on First Horizon’s careers site (opens in a new tab).